Terms and Conditions


We will provide their services to you, which are subject to the conditions stated below in this document. Every time you visit this website, use its services or make a purchase, you accept the following conditions:

  • Theory Bookings (trading  name of Theory Cancellations Ltd) has no affiliation to the DVLA. We help secure our customers theory test bookings and provide theory test training and cancellation finding services (all of our services and offers are detailed on our home/ pricing pages). Our charge for our standard package is £46 including VAT (this constitutes of a DVLA test fee of £23 and our admin fee of £23 including VAT). Our other packages and pricing details can be seen on our pricing page.

  • Our theory learning hub is for customer use only. It should not be distributed to third parties and you should not give out your account details to other users.

  • Bookings can be made on the DVLA site directly for £23 if you do not need our extra services.

  • If you wish us to book a theory test on your behalf (which is included in our standard pricing tier), the details you provide will be used to book a theory test via the official site. The details you provide will only be used for this purpose. We keep personal data for a maximum of one year and we do not share it outside of Theory Cancellations Ltd. By agreeing to the terms, you agree for us to use your personal details you provide to book a theory test at your requested theory test centre. 
  • If you have chosen our physical books package, these will be sent to the address provided.
  • All efforts will be made to book your theory test on your requested date, but when this is not possible, the nearest test will be booked. If the date does not suit you, you can email us to find an alternative date. You can also go to ‘my account’ and activate the cancellation checker to find cancellations at the test centre you have selected.
  • Dependent on the package chosen, you will be eligible for a free retest. Retest requests can be made to [email protected]. If you request a free theory test booking after failing, you will need to show your theory test failure certificate. Upon presentation of your failure certificate, we will book a free retest with no strings attached. There is no minimum mark required to get a free retest.
  • The retest can only be used by the person who booked their theory test with THEORY CANCELLATIONS LTD (Formally HPM Trading LTD).
  • We can not take responsibility if you request a non-refundable date to be booked and then decide to cancel.
  • We can not take responsibility if your booked theory test become non-refundable and then you decide to cancel. You should give us at least ten working days notice before your theory test to avoid your test becoming non refundable.

  • We aim to book your theory test within 12 hours, however, during peak times this can be up to three days.
  • We cannot take responsibility for any changes to your theory test made by the DVLA directly but if they cancel your test we will be able to book you a new one.
  • It is the customers responsibility to ensure data provide is correct. Please make sure you enter your data carefully on the signup form to avoid delays in the booking process.
  • When the customer is using the cancellation checker the following terms are in us:

  • Customers must not use any other cancellation services at the same time as using Theory Bookings.

  • Remember, if you do not take your driving licence and acceptable proof of identity when you arrive for your test, you will not be allowed to take it, and you will lose your test fee. We will be able to rebook your test but an additional charge of £23 would be charged.


All legal disputes related to card processing are handled under (United Kingdom) Law.

Refund Policy

    Refund policy can be found on the refund policy page, linked below.

Refund Policy Page – https://www.theorybookings.co.uk/refund-policy/

Cancellation Policy 

Cancellation Policy can be found on the cancellations policy page, linked below.

Cancellation Policy Page – https://www.theorybookings.co.uk/cancellation-policy/

Return Policy

Return Policy can be found on the return policy page, linked below.

Return Policy Page – https://www.theorybookings.co.uk/return-policy/

Privacy Policy

Before you continue using our website we advise you to read our privacy policy regarding our user data collection. It will help you better understand our practices.

Privacy Policy – https://www.theorybookings.co.uk/privacy-policy/


Content published on this website (digital downloads, images, texts, graphics, logos) is the property of [name] and/or its content creators and protected by international copyright laws. The entire compilation of the content found on this website is the exclusive property of THEORY CANCELLATIONS LTD, with copyright authorship for this compilation by THEORY CANCELLATIONS LTD.


The entire communication with us is electronic. Every time you send us an email or visit our website, you are going to be communicating with us. You hereby consent to receive communications from us. If you subscribe to the news on our website, you are going to receive regular emails from us. We will continue to communicate with you by posting news and notices on our website and by sending you emails. You also agree that all notices, disclosures, agreements and other communications we provide to you electronically meet the legal requirements that such communications be in writing.

Applicable Law

By visiting this website, you agree that the laws of the United Kingdom, without regard to principles of conflict laws, will govern these terms of service, or any dispute of any sort that might come between THEORY CANCELLATIONS LTD and you, or its business partners and associates.


Any dispute related in any way to your visit to this website or to products you purchase from us shall be arbitrated by state or federal court United Kingdom and you consent to exclusive jurisdiction and venue of such courts.

Comments, Reviews, and Emails

Visitors may post content as long as it is not obscene, illegal, defamatory, threatening, infringing of intellectual property rights, invasive of privacy or injurious in any other way to third parties. Content has to be free of software viruses, political campaign, and commercial solicitation.

We reserve all rights (but not the obligation) to remove and/or edit such content. When you post your content, you grant THEORY CANCELLATIONS LTD non-exclusive, royalty-free and irrevocable right to use, reproduce, publish, modify such content throughout the world in any media.

License and Site Access

We grant you a limited license to access and make personal use of this website. You are not allowed to download or modify it. This may be done only with written consent from us.

User Account

If you are an owner of an account on this website, you are solely responsible for maintaining the confidentiality of your private user details (username and password). You are responsible for all activities that occur under your account or password.

We reserve all rights to terminate accounts, edit or remove content and cancel orders in their sole discretion.